How long do we store data?

The below data is stored for the mandatory 7 years required by HMRC in the event of an account audit: (7 year countdown timer starts from when you no longer have any active services and have opted to close your account) 

  • Full Name
  • Full Address
  • Email Address
  • Phone Number
  • Country
  • Company Name
  • VAT Number
  • Order Records
  • Invoices
  • Transactions (ID's, amounts, timestamps)


All other data is stored for 6 months before being purged from our databases, this includes, but is not limited to: 

  • General logging (actions carried out on the control panel)
  • Email logs
  • Ticket attachments
  • Tickets and replies
  • API logs
  • Abuse reports

How do we store data?

All data is stored in replicated databases at two locations within the European Union  These are as follows: 

  • London, United Kingdom
  • Gravelines, France


We employ the highest level of encryption for stored passwords, this includes the following:

  • CRYPT_BLOWFISH two-way encryption

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